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What's a PSC?
What's an ACEO?
What do you charge for postage?
How long will it take to receive my order?
What forms of payment do you take?
I searched for the character xxxx and got no results, but you definitely have their portrait - what's going on?
Why can't I select the type of cardstock I want for my print?


What's a PSC?
PSC stands for Personal Sketch Card, which is a 2½ X 3½ inch (63 X 89 mm) piece of original artwork, drawn or painted directly on the card with no printing or size reduction involved.

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What's an ACEO?
ACEO stands for Art Card Editions & Originals, an umbrella term generally covering both original artwork cards and reproduction printed cards, all at the traditional size of 2½ X 3½ inch (63 X 89 mm).

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What do you charge for postage?
I charge one flat fee for postage, no matter how many cards you buy: UK - £1, EU Airmail - £2 US & rest of the world Airmail - £3 Click on "More Destinations" and then use the dropdown box to find your country if it's not showing it on the listing. All cards & prints come in a plastic sleeve, carefully packaged with recycled cardboard. **If eCrater overcharges your p&p, I will refund the difference**

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How long will it take to receive my order?
Normally within a few days if you're a UK resident, and normally within 2 weeks if you're in the EU or the US/Canada, but always allow up to four weeks wherever you are. I always despatch within 2 business days of receiving payment.

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What forms of payment do you take?
All the usual card payments can be made via Paypal (see bottom FAQ) - you don't need an account with them to make a payment using their checkout system. Google Checkout is also an option if you prefer to use them.

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I searched for the character xxxx and got no results, but you definitely have their portrait - what's going on?
All my portrait subjects are listed by their REAL NAMES, not under any characters they've played or any shows or films they've appeared in. You need to enter the person's actual name in the Search box.

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Why can't I select the type of cardstock I want for my print?
Unfortunately, eCrater's store setup doesn't allow individual items to have options on them. You can include a note during your Paypal checkout to tell me which you prefer, or I'll email you on receipt of your order to ask. Failing any of that, I'll supply whichever cardstock I feel looks best for that subject.

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Last Updated: 1 Jul 2016 06:43:19 PDT home  |  about  |  terms  |  contact
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